- Shipping & Returns
Shipping & Returns
The following shipping and tax policies apply to domestic shipments only. Please call us at 888.433.5464 to get a shipping quote if you are in Hawaii, Alaska, or International.
The sales tax final amount is listed on your invoice at checkout and includes state and local taxes if applicable. Heel.O.Matic Training Systems is obligated to collect sales taxes in Colorado and in any state we attend for trade shows or events.
There may be a delay in shipping if billing information is inaccurate, if billing and shipping addresses differ, or if the payment company discovers an issue. Our goal is to process and ship orders within 2-5 business days of receipt. If an item in your order isn’t in stock, then please allow 2-3 weeks for your purchase to be processed. Your order may be processed with multiple shipments; if this is the case, you’ll receive an email with your tracking number when each shipment occurs.
Your shipping address can be modified on the "My Account" page. If you have a change to your shipping address after placing an order, you have five minutes to make the modification. After this window, we ask that you contact Customer Service at 888.433.5464 to request any modifications; please note, however, that once your order has shipped, Heel.O.Matic Training Systems cannot change the shipping address.
Heel.O.Matic Training Systems offers fixed-rate shipping options for U.S. domestic orders that consist of items in the warehouse:
- Large Machines - $350.00
- Ground-Driven Super Goat - $250.00
- Regular Bones & Nex - $75.00 - due to dimensions of box
- Bones 2.0, Hox, NS16, SuperSlider - $40.00
- Leapsteer - $30.00
- Expedited (2-Day) - rates vary by destination address - please call 888.433.5464 to get a quote
- Overnight - rates vary by destination address - please call 888.433.5464 to get a quote
You can view the estimated delivery windows by selecting the shipping option at checkout. Special delivery items may be subject to a Delivery Charge in addition to the above standard shipping rate. Additional delivery charges and shipping upgrade charges may not be eligible for combined, reduced or free shipping offers.
If a package is undeliverable and returned to Heel.O.Matic Training Systems we are able to re-ship it. However, you will be charged an additional shipping fee at the fixed-rate amount, otherwise, all undelivered packages will be processed as a return.
- All Heel.O.Matic Training Systems may be returned unless the item is marked Final Sale or Non-Returnable
- Items must be returned within 30 days
- Anything registered under warranty will be replaced
- Customer is responsible for return shipping costs, unless it is our error or a defective product. And, if it is our error or defective then we will happily bear all return shipping costs (proper evidence must be provided)
- Returns will be refunded back to the original form of payment within 3-5 days after we receive your return
- Please allow 7-10 days for your return to arrive at our Returns Center, unless you prepared the shipment with a faster delivery time frame
- NOTE – it may take a few days until your bank posts the refund to your account